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HTC U11 Review

HTC U11 Review
PRICE WHEN REVIEWED
  • $649
HTC's new flagship phone for 2017 is a mix of well-known One range and the newer U series devices. But can this recipe keep up with the likes of the Samsung Galaxy S8 and LG G6? Here's our in-depth review of the squeezable HTC U11.


The name might seem confusing but HTC is continuing the numerical series it started with the HTC One M7 and tagging it onto the end of the more recently U range of glass phones. The main selling point of the HTC U11 is that you can squeeze the sides to perform various tasks.

PRICE AND AVAILABILITY
Coming in with a similar price to the Galaxy S8, the HTC U11 will be priced at £649 which is about average for a 2017 flagship. The price in the US is the same figure at $649.

The new phone became available in the UK starting on the first week of June. 

Additionally, HTC has begun selling a 128GB model of the HTC U11, with 6GB RAM and two SIM slots. It is available to pre-order now and will begin shipping in September. It is priced at £699/$699. You can buy it now here.

DESIGN AND BUILD
As teased by HTC ahead of the launch, the key design element and unique selling point is that the phone is squeezable. The firm calls this feature 'Edge Sense' and it's achieved by pressure senors on either side of the phone.

It's somewhat comparable to iPhone's 3D Touch and the hidden pressure sensitive home button on the Samsung Galaxy S8. 

They sit on the bottom half and mean you can do various things by squeezing it rather than using buttons or the display. What's clever is that you can adjust how much force is required and also toggle visual, haptic and audio feedback.

At launch you'll be able to do quite a few things like use it as a shutter button, launch voice dictation, screenshot, toggle the flash light, launch digital assistants or apps. An Edge Sense Add-On will allow you to customise the sensors within any app so you could squeeze to zoom in Google Maps but sadly the app, even in beta form, won't launch with the phone.

Although there's lots you can do with the Edge Sense, you can only pick two via short or long squeezes. Because the sensors only require pressure to work, you can use Edge Sense with gloves and it should also work with most cases, according to HTC.

This isn't just an attention seeking gimmick but while it's useful at times, it doesn't feel particularly nice or comfortable to use. We've also found the visual feedback appearing while trying to use apps like Twitter even though we were applying no pressure at all.

Post-launch in September 2017, HTC rolled out beta features to the Edge Sense app for U11 users. It allows you to go into specific apps and assign short and long squeezes to certain actions. It comes with a short squeeze for Google Maps to zoom, which works well, and you can set a long squeeze to zoom out, for example.

You can get pretty granular and results are mixed; we set play and pause on YouTube videos but it was in portrait. Turn the phone sideways, and the app only remembers where on the screen you tapped to emulate with a squeeze, so isn't intelligent enough to replicate an action in this way. 

Still, it shows HTC trying to bring what was seem as slightly gimmicky into the long term use of the phone.

Although HTC is merging its older One (we're including the HTC 10) and newer U ranges together for this flagship, the U11 is much closer to the latter in terms of design.

Instead of the previously familiar metal uni-body, the phone is mostly made from glass. The '3D liquid surface' design essentially means that the glass is moulded with nice curves with the aim of mimicking the surface tension of water.

The U11 has this on the back and front and while it feels nice ergonomically it comes with issues.

Like some rivals, the glass rear cover means the phone is slippery and dropping it will almost certainly result in a shattering of your nightmares - it's the kind of phone that comes out of your pocket when sitting down. Glass also shows up fingerprints and other marks so you will feel the need to clean it a lot.

Some colours hide the grubby marks better but they all suffer from this issue to some extent. The good news is that there are some new options - Amazing Silver and Solar Red – the latter providing everything from red through to gold. The bad news is that the Solar Red won't be available at launch.

The fascinating way the phone changes colour in a pearlescent way is achieved by something called 'Optical Spectrum Hybrid Deposition' where plenty of heat and pressure mean the colours bond to the glass in layers.

In terms of size the HTC U11 sits between the existing U Play and U Ultra but is closer to the larger model. There are two important design elements to make you aware of, though.

The first is the exciting news that HTC has finally caught up and gone waterproof so the U11 comes with an IP67 rating. You can fully dunk the phone in up to 1m of fresh water for up to half an hour so the toilet, bath and sink are no longer dangers.

The second is that like the U Ultra, there's no headphone jack which will be disappointing for some users. However, not only does HTC include an adapter in the box which will work with almost any USB-C phone, it has an amplifier in it.
While that's nice, the issue here is that you can't charge the phone and have headphones connected at the same time or use headphones if you forget to take the adapter with you. It's a shame considering there's space for one.

SPECS AND HARDWARE
With the hardware on phones hitting something of a peak a long time ago, it's no wonder all the brands are now differentiating predominantly with design. Although it might not be as interesting as the squezzable design, the specs on offer with the HTC U11 are pretty top notch.

Screen
Things start off with a 5.5in screen, which makes the HTC U11 the firm's biggest flagship phone yet. HTC sticks to the Quad HD (1440 x 2560) resolution and LCD5 technology found on the HTC 10 – it's much more standard compared to the more whacky displays on the LG G6 and Galaxy S8.

The size increase means a drop to 534ppi compared to its predecessor but that's hardly an issue. The colours might not be as punchy as AMOLED rivals but you're unlikely to be disappointed with the screen which is certainly flagship level.

Gorilla Glass 5 is used here like the U Ultra but there's no talk of a Sapphire crystal edition.

Processor and memory
HTC predominantly uses Qualcomm processors in its phones and that's no different here. It's good to see the latest Snapdragon 835 chipset or 'mobile platform' as Qualcomm now calls it.

The octa-core (4x 2.45GHz & 4x 1.9GHz) processor is worthy of any 2017 flagship and performance is as you'd expect. As you can see from the benchmark results it competes well with rivals. We've only had it freeze up once and it seems to be a one-off.


The 835 is paired with 4GB of RAM and there's a decent 64GB of internal storage. That's seemingly the standard for a flagship phone this year and although there's a model with 6GB of RAM and 128GB of storage, we're told it's unlikely to reach the UK.

Luckily, HTC continues to offer expandable storage via a microSD card slot to that alleviates the issue somewhat. Power users will still be yearning for that higher spec model, though.

Connectivity
Not much has changed in terms of connectivity on the HTC U11 when compared to the HTC 10.

The phone has the range of hardware you'd expect such as dual-band 11ac Wi-Fi, Bluetooth 4.2, GPS, NFC, Cat16 4G LTE.

The only physical port is USB-C and once again there's a front-mounted fingerprint scanner which is a little small but very fast and accurate.

Audio
HTC has always aimed to offer a premium audio experience with its phones and the HTC U11 is no different.

Like previous devices, the U11 supports Hi-Res 24bit/192kHz playback but there's more. Once again the USonic headphones can, via sonar, personalise the audio output based on the shape of your ear canal but this time the included headphones feature active noise cancelling.

These are powered by USB-C and the only way of connecting them as there's no headphone jack. As mentioned earlier, a 3.5mm adapter is included in the box and even has a tiny amplifier inside.

Furthermore, HTC continues with BoomSound and the U11 has the Hi-Fi Edition which combines the old style stereo speakers with the newer Hi-Fi setup found on the HTC 10. This time the firm is even using the whole phone as an acoustic chamber.

Apart from the lack of a headphone jack, the HTC U11 is one of the best audio phones around.

Cameras
Like Samsung, things haven't changed a great deal on the photography front even though the HTC U11 has a new UltraPixel 3 main camera.

This still has a 12Mp sensor - but with smaller 1.4µm pixels - and features such as optical image stabilisation (OIS) and ultra-fast auto focus which is supposedly quicker than 0.3 seconds.There's no dual-camera setup here but the aperture has improved to an impressive f/1.7.

HTC also touts features such as 'Instant Snaps' where the cameras is constantly focusing so you can hit the shutter whenever you're ready, and HDR Boost which offers high dynamic range with no lag. We, however, did find it a little slow at times - not with focussing but processing each shot.

When you're recording video you can get 3D sound via the four mics dotted around the phone and you can also take advantage of Acoustic Focus which will prioritise the audio of the person or subject in a video if you zoom in.

Like the HTC U Ultra, the front of the phone houses a 16Mp UltraPixel camera with a 150 degree wide angle lens and an aperture of f/2.0.

The Edge Sense feature we've details appears to come in very handy with both cameras as you can hold the phone naturally in portrait or landscape and shoot by squeezing rather than awkwardly reaching for an on-screen button.

This feature does work, when we remembered it was there, but we're not totally convinced by it. The photo is taken when you release the pressure and we often found this meant the phone was moving, resulting in blur.





HTC has announced the U11 has a DxO score of 90 making it the new top mobile phone, beating the Pixel score of 89.

Both cameras are very impressive, especially low light performance. 

Battery life
Battery life is really an area of all mobile devices where a breakthrough is needed to improve performance. Better chips like the Snapdragon 835 help with efficiency but doesn't get us anywhere near the week long performance of older, albeit non-smart, handsets.

The HTC U11 has a fairly average 3000mAh battery capacity which is the same as its predecessor and the U Ultra (which struggled to last a day in our tests). You'll charge the phone via USB-C and it supports Quick Charge which is good but it's version 3.0 not the newer 4.0.

Although the battery is the same, HTC says the phone is 45 percent better a browsing compared to the HTC 10, then 30- and 35 percent better at music and video playback respectively.

Although we've found the HTC U11 can last more than a day, this is with fairly light usage and the percentage is low at the beginning of the second day. This, like almost every phone, is one you'll need to charge every night most of the time.

SOFTWARE AND APPS
Things don't change much in the software world and these days, Android manufacturers have realised people enjoy a close to stock experience rather than something that's overly complicated and hard to learn.

Compare HTC's Sense interface to a few years ago and you'd hardly recognise it. The HTC U11 comes with the latest Android 7.1 Nougat and while the Sense interface clearly has its own style, it's still recognisable as the Android that Google intended.

It's the digital assistants that are all the rage at the moment with Amazon making waves with Alexa and the excellent Google Assistant. Phone makers are even making their own versions with Samsung Bixby and HTC's previously launched Sense Companion.

Although the Sense Companion will get new features in June such as smart alarms and smart phone usage, that's far from the big news here.

The key news is that that HTC U11 will have both Google Assistant and Amazon Alexa and you can use both now that the HTC Alexa app is available in the UK and US. All U11 users need do is download it and sign into their Amazon account. The phone can then act as an Echo Dot might, with voice triggers able to answer simple commands.

In our testing we found it to be decent, but a tad slow to recognise the 'Alexa' trigger. It's also not very intuitive to turn it off (you have to ask it out loud). The U11 will be always listening for your command via the four microphones – other phones require the Alexa app to be launched first.

It's nice to have, but you won't want to use it in public. It's more convenient if you have it on your bedside table and want to set an alarm or listen to the news.

SPECS
  • Android Nougat 7.1
  • 5.5 Quad HD LCD 5 display
  • Qualcomm Snapdragon 835
  • 4 GB RAM
  • 64GB storage with micro SD up to 256GB
  • 12Mp main camera, f/1.7 with OIS
  • 16Mp front facing camera, f/2.0
  • Edge Sense
  • 802.11ac dual-band Wi-Fi
  • Bluetooth 4.2
  • 4G LTE Cat16
  • Nano-SIM
  • GPS
  • NFC
  • USB-C 3.1
  • 3000mAh non-removable battery
  • Quick Charge 3.0
  • 154 x 76 x 7.9mm
  • 169g
  • IP67

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